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Privacy

Privacy notice

What personal details I collect through this website, why, who handles them for me, how long I keep them, and what you can ask me to do with them.

Last updated 8 November 2026

Who I am

KTS Pro Solutions is the trading name of Kyle Skelly, a sole trader based in Lytham St Anne's, Lancashire. I run the business on my own, so "I" on this page means me, and I am the data controller for the personal details described here.

To ask anything about your details, email kyle.skelly@ktsprosolutions.com or call 07752 272637.

What I collect and why

I only collect details you give me, or that your browser sends with any web request, and only for the reasons below.

You send an enquiry through the contact form

What
Your name, email address, phone number if you give one, the service you're asking about, a budget and timeline if you choose them, how you heard about me if you say, and your message. Sent with it automatically: the page on this site you came to the form from, the package if you chose one, and any campaign tag in the link that opened the form (such as the name of a Facebook post); and, only if you accepted analytics, the page you were on when you accepted and any campaign tag in the link that brought you to it
Why
To reply to you and, if you ask for one, to prepare a quote; and to see which pages and links bring enquiries

You register interest in the Room Designer

What
Your name, your business's name, your email address, your town or area, and whether you'd like to be considered for the closed beta. If you give them, your phone number and your answers to the optional questions: how many are in your business, how many bathrooms you fit in a month, what you use now to show a customer a design, what you'd use the Room Designer on, and your printer
Why
To email you when the first version goes live. If you ask to be considered for the beta, also to choose the first group of testers, to email you a login if you're chosen, to ask for your feedback while you use it, and to tell you about the discount for testers when the beta ends. Never passed to anyone else, and never a newsletter

You email or phone me directly

What
Your email address or phone number, and whatever you send or tell me
Why
To reply to you

You accept analytics cookies

What
Pseudonymous information about your visit: the pages you view, the links and buttons you press (such as a phone number, an email address, a "Choose" button on a package or a film's Play button), whether a form you send goes through and the options you chose on it (never your name, contact details or message), the site that sent you here, your approximate location (town or region), and your device and browser
Why
To see which pages are useful and which bring enquiries, so I can improve the site

You visit any page

What
The technical details every web request carries, such as your IP address and browser, recorded by the hosting provider
Why
To deliver the site and keep it secure

Fields marked with an asterisk on a form are the ones I need in order to answer you. If you leave them out, I may not be able to reply.

My lawful basis

  • Enquiries: taking steps you've asked for before we enter a contract, and my legitimate interest in replying to people who get in touch.
  • Room Designer sign-ups: your consent. You can withdraw it at any time by emailing me to come off the list.
  • Analytics cookies: your consent. You can withdraw it at any time with Cookie Settings at the bottom of any page.
  • Hosting records: my legitimate interest in running a secure website.
  • If you become a client: the contract between us, and my legal obligation to keep business and tax records.

Who handles your details for me

I don't sell your details, and I don't share them for anyone's marketing. These services process them on my behalf so the website and the business can run:

  • Netlify hosts this website and handles the technical details of every request. It also stores what you submit through the contact form and the Room Designer sign-up form. Netlify's privacy policy
  • Google runs my email through Google Workspace, so any email you send me, and my replies, are held in my mailbox. Google Analytics processes analytics data, but only if you accept analytics cookies. Google's privacy policy

Some of these providers store data outside the UK. Where they do, the transfer is covered by the provider's standard data-protection terms.

Where your details are kept

Form submissions are stored in my Netlify account, and email is held in my Google Workspace mailbox. This website is served only over HTTPS, and I'm the only person with access to what you send me.

How long I keep your details

  • Enquiries that don't turn into work: 12 months from your last message, then deleted.
  • Details connected to work I've done for you (quotes, invoices and project correspondence): 6 years after the work ends.
  • Room Designer sign-ups: 12 months from when you sign up, then deleted, or sooner if you ask to come off the list.
  • Analytics data: Google Analytics keeps user-level data for no more than 14 months.
  • Hosting records: kept by Netlify under its own retention policy.

Cookies

The only non-essential cookies on this site are Google Analytics cookies (_ga and _ga_0G78JR1C6Y; until 8 November 2026 the second was _ga_EK59MS9HZV, which the site no longer sets), and they are set only if you choose Accept analytics in the banner shown on your first visit. Google sets them to last for up to two years. Nothing is loaded before you choose, and the site works the same if you decline.

Your choice is remembered in your browser's local storage so the banner doesn't keep asking. That one item is strictly necessary and holds only "accepted" or "declined".

If you accept analytics, one more item is kept in your browser's session storage for the length of your visit only: the page you were on when you accepted and any campaign tag in the link that brought you to it, so that an enquiry you send can say how you found the site. It goes when you close the tab, or straight away if you decline.

To change your mind, use Cookie Settings at the bottom of any page. Declining after you've accepted switches Google Analytics off and removes its cookies from your browser.

Your rights

You can ask me at any time to:

  • tell you what details I hold about you, and give you a copy
  • correct anything that's wrong
  • delete your details, unless I have to keep them, for example invoices I'm required to keep for my accounts
  • stop using your details for a particular purpose, or limit what I do with them
  • give you your details in a form you can take elsewhere
  • withdraw any consent you've given

Email kyle.skelly@ktsprosolutions.com and I'll respond within one month.

Complaints

If you're unhappy with how I've handled your details, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes to this notice

If I change how I use your details, I'll update this page and the date at the top.